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Policies

Take a look at our policies and procedures for all of our wonderful services that we provide.

Vaccinations

For all of our guests we require: Rabies, Distemper/Parvo, Bordetella and Flu

Extending Your Stay

We understand travel plans occasionally change at the last minute. However, we schedule incoming guest availability according to our outgoing guests. Any pets staying beyond their pre-scheduled checkout date without notifying us in advance may be subject to a $25.00 surcharge per day.

Feedings

We feed at approximately 6:00 a.m. and 6:00 p.m. Please feed your pet at home if you check-in after 6:00 p.m. We serve Hill’s Science Diet and Hills i/d wet food. If you bring your pet’s food from home, please package dry kibble in individual servings (such as in Baggies or Ziploc bags) or bring your measuring cup from home, so we do not over or under feed. We cannot store large bags or bins of food, so measure your servings carefully.

Checking In

First time clients please try to have your pet checked-in between 7:00 a.m. and 6:00 p.m. weekdays, offering your pet an opportunity to settle in before the daytime staff leaves for the night.

Checking Out

We like to have all dogs checked-out between 7:30 am and 12:00 p.m. We are currently enforcing our 12:00 p.m. check-out time. Checkouts after 12:00 p.m. will be charged a $22.00 Daycare Fee. Late check-outs are available Monday-Friday until 6:30 p.m. and Saturday until 5:00 p.m. This does not apply to anyone checking out on Sundays or major holidays when we are only open between the hours of 3:00 and 5:00 p.m.

Flea and Tick Prevention

We require flea and tick prevention for all pets. If your pet is not on a preventative at the time of boarding, we will, at your request, provide Frontline/Top Spot for a minimal fee.

Personal Possessions

Please label all of your pet’s belongings. You are welcome to bring two toys, treats and your pet’s favorite bedding to make their stay more enjoyable. However, we cannot be responsible for the condition of these possessions during your pet’s vacation. Soiled, wet or dirty bedding will be removed, bagged and our bedding will be provided at no charge. Because of space, we cannot accept comforters or large beds.

Holidays

There is an additional $10.00 fee (per pet) for anyone checking out on holidays with 3:00 p.m. - 5:00 p.m. hours. This fee is waived for a third family pet.

Deposits

Reservations for all new clients will be confirmed with a $50 non-refundable deposit. This deposit will be used towards the balance during check out. ALL holiday reservations will be confirmed with a $50 non-refundable deposit. Deposits are forfeited upon cancellation of reservation.

Form of Payment

We accept Visa, MasterCard, American Express or cash. We’re sorry, but we can not accept Discover cards or checks.